On Brokerage: Failure To Launch

Colin Baird tells us why he walked away from an account worth $100k in commissions, when he had the winning bid. And he explains why he’d do it again.

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On Call Centers

As an insurance buyer, albeit, with more knowledge than most, I have a personal lines account, which my agent has now transferred to, the carrier’s a call center. I have now had the experience of having both a real agent to talk to and a call center. And there is a huge difference to me as a customer. Let me explain.

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